Privacy policy

Last updated: 21 October 2026

Luster Scope ("we", "us") operates the website lusterscope.com. This policy explains what personal information we collect through this website, why we collect it, and what rights you have over it.

1. Who we are

• Company legal name: Luster Scope for Media, Advertising & Marketing Research LLC
• Addresses: 7 Ibn Marawan Str., Dokki, Giza, Egypt; and 4 Al Kuwait Str., Dokki, Giza, Egypt
• Contact email: contact@lusterscope.com

2. Information we collect

Information you give us. When you use the contact form, we collect your name, your email address, your company name (optional), and the content of your message.

Information collected automatically. Our web hosting provider may keep standard server logs that include your IP address, the time of your visit, the pages requested, and your browser type. We do not use these logs to identify you.

Analytics and advertising. This website does not currently use analytics or advertising trackers. If that changes, this policy will be updated before the change takes effect.

3. How we use your information

We use the information you send us to reply to your enquiry, discuss a possible project or service, and keep a record of our communication with you. We do not sell your personal information.

4. Legal basis

We process your information because you have asked us to respond to your enquiry, and because we have a legitimate interest in running our business and answering enquiries sent to us.

5. Sharing

We share personal information only where needed: with the hosting provider that runs this website, to store and deliver it; with email service providers that deliver our replies; and where the law requires it. Service providers may only use your information to provide their service to us.

6. How long we keep it

We keep enquiry messages and the details sent with them for up to 24 months after our last contact with you, and then delete them. Server logs are kept by our hosting provider for the period set in its standard policy.

7. Security

We take reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS) for this website. No method of transmission over the internet is completely secure.

8. Your rights

You may ask us to tell you what personal information we hold about you, correct information that is inaccurate, delete your information, or stop using your information for a particular purpose. To make a request, contact us at contact@lusterscope.com. We will respond within a reasonable time.

9. Cookies

This website does not set cookies. The language switch uses separate web addresses (/ for English and /ar/ for Arabic), so no preference is stored in your browser.

10. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed.